Terms & Conditions

What this page covers

1. General Terms

1. About us: mykoryo.com is operated by Advanced Koryo, registered in South Korea as 어드밴스드고려 유한회사 (Reg. No. 851-86-03428) and in Saudi Arabia as Advanced Koryo Company (Unified National No. 7051664873).
2. Our services: car search and purchase from Korea, bidding at Korean auctions on your behalf, pre-import consultation and landed-cost reports, trade-fair coverage, and other services listed on the site.
3. Orders and approval: every order starts with a written quote showing the car and all costs. We buy no car without your written approval (WhatsApp or email), and we never change the car or the price without it.
4. Prices and payment: prices are in US dollars unless stated. You can pay by card, PayPal, or bank transfer to our Korean or Saudi company account. Your quote names the entity that receives your payment.
5. Clear costs: we separate the car price, our services, shipping, optional insurance, and Saudi government fees. Any additional cost is communicated before you approve it.
6. Inspection: we provide photos, video, history and accident reports, and a live video inspection from Korea. Inspection reduces risk but cannot reveal every hidden defect. We explain its scope in advance.
7. Auction bidding: we bid on your behalf up to the maximum set by your auction deposit. We cannot guarantee that you will win any auction.
8. Shipping and risk: shipping dates are estimates. Shipment insurance is not included unless you request it. We are not responsible for damage during shipping. See section 3.
9. Refunds: see section 2.
10. Your responsibilities: you confirm that the information you give us is accurate, that you are allowed to import the vehicle into your country, and that you will pay customs duties and taxes in the destination country unless your written quote says otherwise.
11. Limitation of liability: to the extent the law allows, we are not liable for indirect losses or for delays caused by vessels, ports, customs, or auction houses. Our liability for any service is limited to the amount you paid us for that service.
12. Governing law: these terms are governed by the laws of the Republic of Korea, and disputes go to the competent courts of Korea.
13. Changes: we may update these terms. The version in force on the day of your order applies to that order.

2. Deposits and Refunds

1. Store merchandise: you may return unopened merchandise within 15 days of delivery. Contact us on WhatsApp or by email first. Return shipping is paid by you unless the item arrived wrong or damaged.
2. Car Search & Purchase packages (Basic, VIP): full refund if you cancel before the search starts. Once the search starts, $100 is deducted for each day of search work, up to the full fee. When a car is purchased, the package fee is deducted from your final invoice.
3. Serious Buyer Deposit: full refund if you cancel before we start searching, reserving, or bidding. After work starts, $100 is deducted per working day, up to the full deposit, and the remainder is refunded. After the car is purchased, the deposit is credited to your final invoice.
4. Auction bidding deposit: if you do not win, the deposit is refunded minus a 20% service fee. If you win, it is credited to your final invoice.
5. Reports and consultations: once delivered, they are not refundable. A paid pre-import consultation is credited in full toward any package you buy afterwards.
6. If we cannot deliver: if the requested car is unavailable or we cannot secure it, you receive a full 100% refund.
7. How refunds work: send your request on WhatsApp or by email. Approved refunds go back to the original payment method within 7 business days. Bank transfer fees, if any, are paid by you.
8. Shipping damage: damage during shipping is not covered by this policy. Claims go to the shipping company or your insurer. See section 3.

3. Shipping, Delivery and Insurance

1. Typical timeline: about 1 week to find and secure the car, about 3 days for export processing in Korea, then sea shipping to your destination port. These are estimates, not guarantees. Vessel and port schedules can change them.
2. Shipping cost: shipping is quoted separately in your written quote, with the car price and our services listed apart from it.
3. Documents: at each stage you receive the purchase document, the VIN, proof of payment, and the export and shipping documents.
4. Insurance: shipment insurance is not included in the car price, service fee, or shipping cost. You may request marine insurance before the shipping date. Its cost is yours and depends on the car's value and the insurer.
5. Damage during shipping: we are not responsible for damage that occurs during shipping. Claims go to the shipping company or your own insurer.
6. What we provide for a claim: photos and video of the car before loading, the inspection report, and the documents the claim needs.
7. On arrival: inspect the car and photograph any damage before you leave the port. Notify the shipping company immediately, and send us the photos and documents within 24 hours of receipt.
8. Customs and taxes: customs duties, taxes, and clearance fees in the destination country are handled as stated in your written quote.

4. Privacy and Cookies

1. Who we are: Advanced Koryo (어드밴스드고려 유한회사, South Korea, and Advanced Koryo Company, Saudi Arabia) is responsible for your personal data on mykoryo.com.
2. What we collect: your name, email, phone number, billing and shipping address, order details, the vehicles you ask about, and your messages to us on WhatsApp or email. When export or customs clearance requires it, we also collect copies of identity documents.
3. Payments: card and PayPal payments are processed by Shopify and the payment providers. We do not store your full card number.
4. Why we use it: to process your order, search and buy vehicles for you, prepare export and shipping documents, answer your questions, meet legal and tax duties, and improve our site.
5. Who we share it with: Shopify and payment providers, shipping companies, customs and clearance agents, auction platforms, and our delivery partner in Jeddah, only as needed to complete your order. We do not sell your personal data.
6. Cookies: the site uses cookies and similar tools for the cart, checkout, and analytics. You can accept or decline non-essential cookies in the cookie banner.
7. Transfers between countries: your data may be processed in South Korea, Saudi Arabia, and the countries where Shopify and our providers operate, under the protection the applicable law requires.
8. How long we keep it: for as long as your order or our legal, tax, and accounting duties require, then we delete or anonymize it.
9. Your rights: under the data protection laws that apply to you, you may ask to access, correct, delete, or limit the use of your data, and to object to its use. Write to ayman@mykoryo.com.
10. Children: our services are for adults. We do not knowingly collect data from children.
11. Changes: we may update this policy. The date of the latest update appears at the top of this page.

5. Contact Us

This page sets out our general terms. The detailed terms in your contract and approved quote apply, subject to applicable mandatory laws. Last updated: 26 October 2026.