Politique de remboursement

Return and Refund Policy

This policy covers every product and service sold by Advanced Koryo on mykoryo.com.

1. Car Search services (Basic & VIP)

• Full refund before we start the search.
• After that, $100 is deducted for each day of search work, up to the full fee.
• Once the car is purchased, the fee is deducted from the final invoice.

2. Car, truck & equipment purchase

• No returns or exchanges after the vehicle ships from Korea.
• Ownership and risk pass to you once the vehicle is handed to the shipping company and the bill of lading is issued.
• We are not responsible for damage during shipping. Claims go to the shipping company or your insurer.
• You can claim compensation from us only if the vehicle differs materially from the approved report.
• The same rules apply to trucks and heavy equipment you buy through us.

3. Landed-Cost Price Report

• Full refund before we start. No refund once the report is delivered.

4. Deposit

• Refunded if the car is no longer available.

5. Other services (parts request, trucks, business, chauffeur, trade fair)

• Full refund before work starts. No refund once work has started.

6. Merchandise

• Returns within 15 days of delivery, unopened items only.
• Buyer pays return shipping.
• Wrong or damaged item? Contact us within 7 days with photos, and we fix it at our cost.

7. Spare parts

• Parts sourced to your order are non-refundable once shipped, unless they are wrong or damaged.
• Wrong or damaged parts? Contact us within 7 days with photos.

8. How refunds are paid

• Refunds go back to your original payment method within 14 days of approval.
• Shipping fees, customs duties and taxes are not refundable.

9. Anything not listed

• Any product or service not named above follows section 5 (services) or section 6 (merchandise).

Contact: ayman@mykoryo.com