Tell Us When Something Goes Wrong
A complaint handled properly is worth more to us than a sale. If any part of your experience with Advanced Koryo did not meet what we promised, we want to hear it directly rather than read it later.
How to Raise a Complaint
Contact us by email or phone with your order reference, what was promised, and what actually happened. Photographs and documents help us resolve things faster.
- Email: ayman@mykoryo.com
- Korea: +82 10-7229-0580
- Saudi Arabia: +966 55-990-6064
What Happens Next
- We acknowledge your complaint and confirm we have understood it correctly.
- We investigate against our own records: inspection report, photographs, correspondence, and shipping documents.
- We come back to you with findings and a proposed resolution.
- If we were at fault, we say so plainly and make it right.
Suggestions
If something about our process was confusing, slow, or could simply be done better, tell us. Much of how we work now came from customers pointing out what did not.