Support: we are here before and after you buy
Questions about a car request, a payment, a refund, shipping, or a document? Reach us on the official channels below and we reply in Arabic or English.
How to reach us
WhatsApp Korea
+82 10-7229-0580
Our official number for payment details and documents.
WhatsApp Saudi Arabia
+966 55-990-6064
ayman@mykoryo.com
@advancedkoryo
What do you need help with?
1Before you buy
Costs, the car search, auctions, inspection and the quote. Start with the car request form or send us a message.
2Payments and refunds
Send your order details and refund request on WhatsApp or by email. Approved refunds go back to the original payment method within 7 business days.
3Shipping and documents
Ask for your purchase documents, VIN, export papers and shipping updates, depending on your service.
4Damage on arrival
Photograph any damage before leaving the port, notify the shipping company, and send us the photos and documents within 24 hours.
How to get the fastest answer
- Choose the right channel: use WhatsApp for orders and urgent questions, and email for documents and formal requests.
- Send your details: your name, order number or car request, and a short description of the issue.
- Attach evidence: photos, videos, receipts or screenshots help us resolve it faster.
- Wait for our confirmation: we confirm in writing what we will do and the next step.
Frequently asked questions
Can I get a consultation by phone?
Consultations are by text only, on WhatsApp or by email.
How do I request a refund?
Send your request on WhatsApp or by email with your order details. See the refund terms in our Terms & Conditions.
Who do I contact if my car is damaged in shipping?
Contact the shipping company or your insurer first, then send us the photos and documents within 24 hours of receipt so we can help with your claim.
How do I know a payment message is really from you?
Our bank details are sent only from +82 10-7229-0580. If in doubt, contact us before you transfer.
Need something else?
Consultation: Seat Reserve
Honest, written answers on WhatsApp from a car export specialist based in Korea. Credited to your car invoice if you buy through us.
View consultationReal Landed-Cost Price Report
The real Korean market price for 1 car and the full landed-cost breakdown to your port. The $80 is credited to a Basic or VIP search fee.
View reportBasic: Car Search & Purchase
We find, check and ship 1 car matched to your specs and budget. The fee is credited to your car invoice.
View BasicVIP: Search, Compare & Reserve
Up to 5 offers compared, inspection, negotiation, live video viewing and a 2-week reservation. The fee is credited to your car invoice.
View VIPThis page is informational. Refund and shipping terms are set out in our Terms & Conditions and in your approved quote.